Privacy Policy
Last updated: February 4, 2026
1. Introduction
PingFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using PingFlow, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information
When you create an account, we collect information such as your name, email address, and payment information.
Event Data
We process and transmit the event data you send through our API to your configured notification channels (Discord, WhatsApp, Telegram).
Usage Information
We collect information about how you use our service, including API usage, feature usage, and interaction with our platform.
Technical Information
We automatically collect certain technical information, including IP addresses, browser type, device information, and log data.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and deliver notifications to your configured channels
- Process payments and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf
- Notification Channels: Event data is transmitted to your configured notification channels (Discord, WhatsApp, Telegram) as per your settings
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
We use encryption, secure authentication, and regular security audits to safeguard your data.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability - receive your data in a structured format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at the email address provided in the Contact section.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us: